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Shipping

Flat Rs. 99/- is charged as shipping on all orders within India

  • We process all orders within 2-3 business days
  • All products will be delivered to your doorstep within 4-7 days depending on delivery location.
  • In case if we have any issue in processing your order we will contact you.

For COD (cash on delivery)

On all COD orders placed within India, a flat fee of Rs. 80/- is charged together with the item cost to pay on delivery.

International shipping

For international orders please write to us at [email protected] or whatsapp us at +918528118512

Return Policy

We at shimuli.in wants our customers to have a hassle free Online shopping experience. Our comprehensive return policy is as follows:

  • If you have received a damaged shipment, or defective product, then shimuli.in would replace the products at no extra cost.

Conditions for Return

  • It is mandatory to record opening / unboxing video of the parcel from beginning till end(without any cut or pause) within 24 hrs from delivery.
  • If your request qualifies our policies then we will make arrangements to collect parcel within 24 hrs after getting your video/ return request to collect the same.
  • Products should be returned in their original packaging.
  • Products/Items must NOT BE used. Shipping / Courier and handling charges are non refundable (Applicable for all order).
  • Products must be returned along with all accessories and other items in the original packaging.
  • Products damaged while being used do not qualify for a refund or replacement.
  • In case we are unable to replace the damaged / defective product, we will refund your money within 3-4 days on receipt of returned parcel.

Below cases do not qualify as defect:

  • Minor color or design variations. Such variations are a part of handcrafting and beyond control of our craftsmen.
  • Return can be done only if you receive in fully damaged condition or the product is completely different than what you have ordered.
  • Since orders are shipped through third party courier. There are chances of some stone falling / hooks loosing coz of transit pressure which are not taken as damage.

Process to Register a Replacement

  • The customer needs to email us at [email protected] within 24 hours of delivery to register about the replacement and the reason for the same. The replacement process would be completed within 15 working days.
  • Please do not accept delivery of any item where outer packaging is damaged or tampered with in any manner.

Refunds

  • All refunds would be processed to the customer’s credit card / debit card / net banking / Cheque / cash accounts (as per channel the customer had made the payment) within a maximum of 15 working days from the date we receive the product(s) in our Warehouse.
  • In case you make payment through DD, refund will be by Cheque only. Cheques will be sent only to billing address of the customer.
  • Refunds will only be processed, on Receipt of Product(s) from you.

Cancellations Policy

  • We do not take cancellation request once booking is done on the website.
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